Privacy Policy
Objective
This policy applies to all processing of personal data carried out by Chalets Med INC. and aims to inform the user about how Chalets Med INC. processes personal data (including details about the type of personal data collected and the purpose of processing) and about the user’s rights in relation to their personal data.
Contact – How can I get in touch?
For questions regarding the privacy policy, the user can contact Chalets Med INC. through the following means:
The headquarters is located at:
- 6499 Feuillus Street, Quebec, Quebec, G3E0B3
- The contact phone number is: 418 561-9003
The user can establish direct and effective communication with Chalets Med INC. in writing by sending a communication to the address provided or by sending an email to the address: info@chaletsmed.ca Furthermore, the information of the data controller for your personal data is as follows:
- Name: Chalets Med INC.
- Identity of the data controller: Karim EL Younoussi
- Address: 6499 Feuillus Street, Quebec, Quebec, G3E0B3
- Email: info@chaletsmed.ca
Data Identification – How do we collect personal data?
In accordance with current regulations on the protection of personal data, especially:
- Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter, the “GDPR”).
- Canadian Anti-Spam Law (CASL) and Personal Information Protection and Electronic Documents Act (PIPEDA).
Chalets Med INC. collects personal data in its possession when the user:
- (i) Fills out the forms on chaletsmed.ca (“Site”);
- (ii) Subscribes to the newsletter;
- (iii) Responds to a survey or fills out an online form;
- (iv) Fills out a printed form;
- (v) Sends an email or communicates by phone, which is then entered into the corresponding forms; Personal Data
Collected – What personal data do we collect?
Chalets Med INC. collects information when visiting their website, primarily by completing their registration forms.
The following data is collected: full name, email, and phone number.
Generally, when personal data is required to use a service or access certain content, its provision will not be mandatory unless specifically stated that it is required for the provision of the service. In such cases, the user can freely choose not to register and/or not to contract the services.
The user declares and warrants that all data provided by them is true and accurate and undertakes to keep it updated. Changes can be communicated to the Data Protection Officer or to the address indicated in paragraph 2 above.
Likewise, the user acknowledges that the data required by Chalets Med INC. is necessary, adequate, and not excessive to achieve the purposes set out in paragraph 5 above, which would be impossible to achieve if such data were not provided.
Any false or inaccurate statement resulting from the information and data provided, as well as the harm that such information may cause, will be the responsibility of the user.
Purpose – What are the purposes of the personal data we collect?
The personal data requested from the user will be used for the following purposes:
- In the case of service contracts offered on the site, to create and maintain the business relationship and to carry out the activities and provide the services of Chalets Med INC. (including, but not limited to, management, administration, provision, and improvement of services).
- Sending newsletters, as well as commercial communications, promotions, and/or advertisements from Chalets Med INC., either occasionally or periodically. Therefore, the email address provided by the user when completing the form on the site may be used to send information and updates about service requests, as well as news about Chalets Med INC. (either occasionally or periodically), updates, information about associated products or services, among others. This processing is based on our legitimate interest in promoting our products and services.
- Conducting a survey or organizing a contest. à
- Customizing the user experience, increasing our ability to meet their needs.
- Improving the Chalets Med INC. website and service offering, based on Chalets Med INC.’s legitimate interest in constantly improving its products and services.
- Processing transactions and complying with legal obligations to which Chalets Med INC. is subject, such as tax obligations. The data submitted for processing will not be used for purposes other than those initially specified during their collection. Notwithstanding the foregoing, it is specified that the data recorded may be used, in addition to the purposes for which they were expressly collected, for statistical purposes, incident management, or market research. However, in the case of processing personal data for purposes other than those initially specified at the time of data collection, a compatibility analysis will be carried out by Chalets Med INC. in accordance with applicable regulations. Processing will only be allowed if the initial purpose is compatible with the new purpose or authorized in accordance with an independent legal basis. In these cases, the user will be informed of the changes in purpose or the legal justification for processing their data. We remind the user that they can object to the sending of commercial communications (unsubscribe) and stop receiving emails from Chalets Med INC. by reliably informing Chalets Med INC., which will cease such communications as soon as possible after receiving such communication. For this purpose, the user can send an email to the address indicated in section 2, a postal letter to the address indicated in section 2 above, or directly follow the unsubscribe instructions provided at the end of each email from Chalets Med INC..
How do we use your information?
We will use the information we collect about you for the following purposes:
- Administrative information
- User account creation
- Testimonials
- Customer feedback collection
- Application of terms and conditions
- Support Targeted advertising
- Administrative information
- Site protection
- Dispute resolution
- User account management
- Payment processing: Stripe
If we want to use your information for other purposes, we will ask for your consent and will only use your information when you have given your consent and only for the purpose(s) for which you have granted your consent, unless required otherwise by law.
We will retain your personal information with us for an indefinite period after user accounts are no longer active or for the duration necessary to fulfill the purposes for which they were collected, as stated in this privacy policy.
Consent
By providing personal data to Chalets Med INC., the user declares full and unconditional acceptance of their processing by Chalets Med INC. The user hereby grants their free, express, and informed consent to Chalets Med INC. to use the collected data for the purposes stated in section 5 above, as well as for their incorporation into a Chalets Med INC. database.
Chalets Med INC. processes the user’s data legitimately by: (i) concluding a service contract with Chalets Med INC. by the user, in accordance with the terms and conditions made available to the user at the end of the service request form (before any potential hiring) and which the user (after having read them), and if they agree, can accept by checking the box provided for this purpose; and (ii) the user’s free, informed, and unequivocal consent, given after reviewing this privacy policy where Chalets Med INC. informs about the processing it will carry out with your data, and if you agree, by checking the box provided for this purpose in the service request form. Processing of data not covered by one of the legal bases mentioned above will be carried out if Chalets Med INC. deems it necessary to protect a legitimate interest and only if it does not infringe on the user’s fundamental rights and freedoms.
Expiration – How long do we keep them?
The data will be destroyed or archived when they are no longer strictly necessary or relevant for the purposes detailed in section 5 above. In particular, personal data will be retained as long as the business relationship is in force (and to the extent that the user has not previously requested their deletion) and during the period in which obligations, indemnities, and/or liabilities may arise in the context of the business relationship or the services provided. Chalets Med INC. informs that it will keep the essential information to identify the origin of the stored data during the duration of the customer relationship with Chalets Med INC. and/or the revocation of the user’s consent in accordance with the information in section 5 of this privacy policy and/or the duration required by applicable law.
Confidentiality / Assignment / International Transfer – Do we disclose data to third parties?
Chalets Med INC. will keep the personal data collected privately and confidentially and will not use them for purposes other than those established in section 5 above. Chalets Med INC. requires its employees and third-party service providers who access the content of databases to sign confidentiality and personal data processing agreements (or include such obligations in service agreements signed with such providers, as indicated in the following paragraph).
The personal data of the user collected by Chalets Med INC. will not be transferred, sold, exchanged, transmitted, and/or communicated to third parties outside of Chalets Med INC. without the user’s consent, except as required by law and/or for the purpose of providing services to the user. This does not include certain employees and service providers who enable Chalets Med INC. to keep the site operational, comply with the purposes established in section 5 above, and/or provide services to the user, who have the obligation to maintain the confidentiality of the data provided and commit to complying with the applicable data protection regulations at the time of hiring. Service provider contracts specify the purpose, scope, content, duration, nature, and purpose of data processing, the type of personal data, the categories of data owners, and the obligations and responsibilities of Chalets Med INC. and the contractual third parties.
In particular: Chalets Med INC. may share the personal information provided with controlling companies, subsidiaries, affiliated companies, related companies, and/or intermediaries related to Chalets Med INC..
Chalets Med INC. may share certain personal information provided by the user internally within Chalets Med INC., with certain departments such as administration, marketing, or IT.
- In some cases, Chalets Med INC. transfers personal data based on legitimate interests and the economic and technical benefits associated with the use of specialized providers. In this regard:
- Maps. Chalets Med INC. uses Google Maps to include maps on the site. Integration with Google Maps allows Google to collect the user’s IP address. The user can view the privacy policy and other legal aspects of this company at the following address: http://www.google.com/intl/fr/policies/privacy/.
- Facebook. Chalets Med INC. has integrated Facebook components on the Site. In particular, Chalets Med INC. uses the Facebook advertising platform. The company that operates Facebook services is Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA. The user can view the privacy policy and other legal aspects of this company via the following link: https://en-en.facebook.com/about/privacy/.
- Instagram. The Site contains links to Instagram. As indicated in Section 13 above, by using these links, the user leaves the Site and is redirected to Instagram. The user can view Instagram’s privacy policy and other legal aspects via the following link: https://help.instagram.com/155833707900388.
- Social networks. Chalets Med INC. also uses social networks, such as Facebook or Instagram, and has integrated functions from these networks into its services. The user can only use these social networks if they are registered and have accessed the corresponding social network with their user account. These social networks have their own privacy policies and terms and conditions, over which Chalets Med INC. has no interference or control.
Finally, the user should be aware that Chalets Med INC. may (and reserves the right to) disclose their information in the following cases: (i) if required by a judicial or administrative authority; (ii) if necessary to exercise their rights under Chalets Med INC.’s terms and conditions and this privacy policy; (iii) if required by law; (iv) if this data could be useful for protecting the rights of third parties; (v) when useful for protecting the rights, property, or safety of Chalets Med INC., its controllers, subsidiaries, affiliates, officers, employees, users, or the general public; and (vi) when there are legitimate reasons related to public security, national defense, or public health.
Security – How do we ensure data security?
Chalets Med INC. declares its intention to adopt the necessary technical and organizational measures to ensure the security, integrity, and confidentiality of data in accordance with the provisions of the GDPR, PIPEDA-CASL, in order to prevent their alteration, loss, unauthorized access, or processing.
Chalets Med INC. does not guarantee absolute privacy when using the site, as it cannot be excluded that unauthorized third parties may become aware of it. The user acknowledges that existing technical security means are not impregnable, and even by taking all reasonable security precautions, information may be subject to manipulation, destruction, and/or loss. In the event of a security incident involving a significant risk to the data owner, this event will be reported immediately to the competent supervisory authority, as well as the corrective and palliative measures implemented and/or to be implemented.
Chalets Med INC. is not responsible for the loss or deletion of data by users. Likewise, Chalets Med INC. accepts no responsibility for any damage that may be caused by computer viruses.
Finally, the user must also take measures to protect their information. Chalets Med INC. insists that you take all precautions to protect your personal information when you are online. At the very least, it is advisable to periodically change your password, use a combination of letters and numbers, and ensure that you use a secure browser.
Data Owner Rights and Procedures for Exercising Them – What rights do I have as the data owner?
The user, as the data owner, may exercise their rights of access, rectification, cancellation, opposition, limitation of processing, portability, privacy, and deletion of their personal data at any time, in accordance with the provisions of Articles 15 and following of the GDPR, PIPEDA-CASL, as applicable. The exercise of these rights can be carried out by the user themselves by email to info@chaletsmed.ca or by written communication addressed to the data protection officer at the following address info@chaletsmed.ca, or by any of the means provided by the applicable regulations mentioned above. Chalets Med INC. may request the necessary data to validate the data owner’s identification.
The deletion of certain data will not be carried out when it could cause harm to the rights or legitimate interests of third parties or when there is a legal obligation to retain the data.
Training – Do we train?
Chalets Med INC. personnel whose functions are related to the processing of personal data are trained to ensure better protection of personal data and the rights of their owners.
Links to Third Parties – Does our Site contain links to other sites?
The site may contain links to third-party sites, with or without advertising content, whose privacy policies are unrelated to Chalets Med INC.. Linked sites are not affiliated with Chalets Med INC., and their existence does not imply any suggestion, invitation, or recommendation to visit the destination sites or any link or association between Chalets Med INC. and these sites. Chalets Med INC. is not responsible or liable for the content, use, and activities of these linked sites or any current or potential material or moral damages, direct or indirect, suffered by users and derived from the information contained on these sites or the relationship that users may establish with third parties whose services have been published on the site. Nevertheless, any comments on these linked sites will be useful for Chalets Med INC. to improve its services and/or ensure the integrity of the site. Chalets Med INC. is committed to doing everything possible to prevent links to sites with illegal content from existing on its site.
Cookies – Do we use cookies?
When the user enters the site, Chalets Med INC. may store information on their computer in the form of a “cookie” or similar file. The site uses cookies to (i) track advertising, (ii) collect data on site traffic, and (iii) improve the user experience when using the site.
The user should know that it is not necessary to authorize the installation of cookies sent by the site in order to navigate the site. This may only be required for certain services. The user can delete cookies from their hard drive, prevent access to their computer either through their browser or by selecting the corresponding option when asked if they want to use cookies for these purposes, and in accordance with Chalets Med INC.’s cookie policy.
Cookies are information files that the site or provider of certain site services transfers to the user’s computer’s hard drive via the browser program. Cookies themselves cannot personally identify the user (although they may contain the user’s IP address), but they enable the user’s browser to be recognized and capture and store certain data (the user’s operating system, the domain name of the website from which the site was linked, among others). Chalets Med INC. reserves the right to contract third-party services to analyze and understand site users, which may not use the information collected for purposes other than improving Chalets Med INC.’s services.
Approval
The user’s use of the site implies full and unconditional knowledge and approval of Chalets Med INC.’s privacy policy and terms and conditions, where applicable. Likewise, the user accepts Chalets Med INC.’s privacy policy and terms and conditions by completing the service request.
Changes – Is this the most recent version?
This is the current version of Chalets Med INC.’s privacy policy, updated on September 24, 2023.
Chalets Med INC. may modify this privacy policy at any time and without notice. These changes will become effective upon publication on the site or when communicated to users by any means, whichever occurs first. The user should periodically check for the terms included herein when entering.
Appointment of a Data Protection Officer
Chalets Med INC. has appointed a data protection officer responsible for the implementation and monitoring of this privacy policy and for the relationship with the regulatory authority, Karim EL Younoussi, who can be contacted through the following means:
Email: info@chaletsmed.ca
Phone: 418 561-9003